User Agreement

VPNLUX Internet resource, www.vpnlux.com site Administration and a person signed up for the Site or gained an access to the services rendered by Administration, hereinafter referred as User, agree as follows:

  1. Interpretation
    «Administration» - VPNLUX Internet resource, www.vpnlux.com site administration.
    «VPN» - virtual private network.
    «VPNLUX VPN» - virtual private network created by Administration.
    «Site» - the www.vpnlux.com site.
    «User» - a person who signed up for the Site, gained an access to the VPNLUX VPN or another service rendered by Administration.
    «Parties» - both Administration and User.
    «Services» - the services rendered by Administration including access to the VPNLUX VPN.
    «Personal Account» - a virtual account assigned to each User and applied for recording User's payments and spending.
    «Terms and Conditions» - the terms and conditions of using the Services, determined by Administration and published on the Site.
  2. General Provision
    2.1 This Agreement regulates the Parties' relations concerning rendering of Services to User.
    2.2 Administration renders Services ordered by User following the procedure described in Article 3 «Rendering of Services».
    2.3 User pays for the Services in accordance with their amount and the set tariffs under the terms described in Article 4 «Remuneration».
    2.4 The Parties incur liabilities under the terms described in Article 5 «Liability of the Parties».
    2.5 This Agreement shall be in force from the time of User's signing up for the Site, gaining an access to the VPNLUX VPN or another service rendered by Administration, and may be annulled following the procedure described in Article 7 «Amendment and Annulment of Agreement».
  3. Rendering of Services
    3.1 Administration renders the Services after getting a service payment except as otherwise provided by notification.
    3.2 The access to the Services is made by providing User the necessary information (address, login, password) or configuration files or software, depending on the rendered service type.
    3.3 User that gains an access to the Services may not interfere with other users gaining an access to the Services or do any other unauthorized operations in Administration's network.
    3.4 In case of contingency, interruptions in rendering of Services or deterioration in the quality of the Services, User shall contact VPNLUX support engineers via VPNLUX support page or using contact information published on the Site so that Administration could take measures to maintain quality of the Services.
    3.5 Administration does not guarantee to User, but aims at uninterrupted rendering of service, consistent and high-speed VPNLUX VPN connection.
    3.6 In case of interruptions in rendering of services for the period of more than 12 hours Administration compensates it to User prolonging the paid time of service use for the period equal to the interruption duration.
    3.7 User shall follow Terms and Conditions.
    3.8 In case of violation of these Terms and Conditions or rise of reasonable suspicions about violation of Terms and Conditions, Administration is entitled to stop rendering of Services to User with no compensation on the part of Administration.
  4. Remuneration
    4.1 Remuneration shall be performed by crediting of money to User Personal Account followed by transferring it in payment for the service ordered.
    4.2 Crediting of money to User Personal Account is performed via available payment systems and procedures described on the Site.
    4.3 Crediting of money to User Personal Account is made right after Administration receives the money.
    4.4 Prices are determined in terms of US Dollars.
  5. Liability of the Parties
    5.1 The Parties shall not incur liabilities to each other for loss of benefit or any other consequential loss; they are released from liabilities for obligation default due to force majeure circumstances.
    5.2 Administration shall not incur liabilities for any operations made by User in the network with use of Administration's Services
    5.3 Administration shall not incur liabilities for any harm inflicted by User as a result of his operations in the network with use of Administration's Services.
    5.4 Administration shall not incur liabilities for any User losses due to the Services rendering interruption or deterioration in the quality of the Services.
    5.5 Administration shall not incur liabilities for any harm inflicted to User with use of the network and Administration's Services unless that harm is caused by wrongful acts on behalf of the Administration.
    5.6 Administration shall not incur liabilities for consequences caused by User giving incorrect or invalid contact information.
    5.7 User shall not incur liabilities for operations made by other users not relating to him.
  6. Amendment and Annulment of Agreement
    6.1 Agreement, Terms and Conditions, Privacy Policy are subject to change by Administration partly or in full at will. Amendments notices shall be posted on the Site. Amendments are considered accepted by User unless User provides a claim to the contrary within period of three days beginning from the date of amendment notice.
    6.2 After implementation of amendments mentioned in paragraph 6.1 of this article, User is entitled to annul the agreement contacting VPNLUX support services via VPNLUX support page or using contact information posted on the Site within period of three days beginning from the date of amendment notice.
    6.3 User is entitled to annul the agreement if he hasn't paid for any Service and there is no money in his Personal Account or he has claimed refusal of the money in behalf of the Administration.
  7. Refund Policy
    7.1 Refund is made to User in case if Administration is unable to render the Services ordered or equivalent Services in a period exceeding seven days due to reasons within Administration control.
    7.2 Refund is made to User in case of agreement annulment in the procedure provided for in paragraph 6.2 of the Article 6 «Amendment and Annulment of Agreement» provided that the grounds of annulment are considered reasonable by Administration.
    7.3 Refund shall be made to the account from which money was received by Administration.
    7.4 In case if it is impossible to make a refund using the procedure described in paragraph 7.3 of this article, the way of refunding shall be negotiated with User, but Administration will have a precedence in choosing the method of refunding.
    7.5 All refunds are processed in U.S. dollars and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Administration is not responsible for any change in exchange rates between the time of payment and the time of refund.
    7.6 User understands that by paying using variably priced currencies, such as BitCoin, you are using a payment method that may fluctuate a large amount in value in a short period of time. User agrees that any refunds for transactions using these methods will be assessed at the USD exchange rate at the time of the refund, and not at the time of the original transaction or refund request.
    7.7 User agrees that certain cash equivalent or some payment methods:
    1. may not allow for refunds;
    2. that refunds may happen slowly;
    3. that refunds may have service fees associated with them.
    7.8 User agrees and acknowledges that VPNLUX is not liable if a payment method does not allow for refund. User will receive a personal account deposit, equal to a refund if a payment method does not allow a refund.
    7.9 No refunds will be granted for personal accounts deleted or blocked for violation of the Terms of Use.
    7.10 User will not be eligible for a refund if he/she has an account before, cancelled and signed up again without any reasonable explanation.
  8. Cancellation of Services
    8.1 User may cancel a use of the Services at any time by contacting VPNLUX support service via Personal account, contact form at VPNLUX contact page or via support e-mail at support@vpnlux.com if Administration is not capable of providing a user with the ordered or equivalent Services within 7 days. In this case, User is eligible for a refund. See the refund policy, stated in chapter 7 of the User Agreement.
    8.2 Cancellation shall be active after the cancellation request has been granted by Administration.

Last modified on August 15, 2014.


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